Legal

Terms of Service

These terms describe how 1Stop Service Pro contracts with a property manager and arranges the trade work performed on its properties.

Draft pending legal review

No lawyer has reviewed this document. It was drafted in-house so counsel has something concrete to mark up, and it is published here for that purpose. It is not legal advice, and 1Stop does not represent that it is enforceable as written. Nothing on this page should be relied on until a licensed attorney has signed off on it.

Version: 0.1
Drafted: 5 September 2026
Status: Draft, not in force

1Who you are contracting with

1Stop Service Pro is the contracting party for the services described in these terms. 1Stop is a prime contractor and the vendor of record. It is not a marketplace, a listing site, or a referral service, and it does not act as an agent for the trade businesses that perform the physical work.

1.1

These terms apply to any organization that submits a Request through the Platform or signs a service agreement with 1Stop, referred to here as the Client.

1.2

1Stop contracts directly with the Client. Any trade business that performs work on a property is contracted by 1Stop, not by the Client, as described in clause 11.

1.3

1Stop's legal entity name and registered address is [legal entity name and registered address to be confirmed].

2Definitions

The following terms have the meanings set out below wherever they appear in these terms.

Client. The property manager or property owner organization that has submitted a Request or signed a service agreement with 1Stop.
Provider. An independent trade business that 1Stop has approved and subcontracts to perform work.
Request. A submission by the Client asking 1Stop to arrange work at a property.
Work Order. A Request that 1Stop has confirmed, setting the scope, price, Provider, and time.
Service Record. The record 1Stop assembles for a completed Work Order, including timestamps, photographs, and a completion note.
Client Rate. The price 1Stop charges the Client for a given service, as shown in the Catalog.
1Stop Margin. The difference between the Client Rate and what 1Stop pays the Provider who performs the work, described in clause 5.
Catalog. The list of services and Client Rates that 1Stop makes available to a Client through the Platform.
Platform. The software 1Stop operates for Clients to submit Requests, review Work Orders, and receive Service Records.

3Requests, confirmation, and substitution

Browsing the Catalog does not create a contract, and a Request is an offer to buy, not a booking. Nothing is owed by either party until 1Stop confirms the Request in writing in the Platform as a Work Order.

3.1

1Stop may decline a Request for any reason, including coverage, compliance, or capacity.

3.2

1Stop may substitute a different Provider than the one requested, either before or during a job, and will state a reason for the substitution when it does.

3.3

Requesting a named Provider is a preference, not a guarantee that Provider will perform the work.

3.4

A Client that does not want to choose a Provider may submit a plain Request and 1Stop will assign a Provider.

3.5

Emergency Requests are routed ahead of the standard queue. Response windows for emergency work are targets, not guarantees, unless a signed service agreement states otherwise.

4Access to the property

1Stop and its Providers need lawful access to a property in order to perform work, and rely on the Client to have arranged it.

4.1

The Client warrants that it has the authority to authorize entry to each property and unit it submits, including where it acts as agent for an owner.

4.2

The Client is responsible for giving any notice of entry that a lease, occupant agreement, or applicable landlord and tenant law requires, and for telling occupants that photographs will be taken as described in clause 12.

4.3

[counsel to confirm how notice-of-entry obligations should be allocated under Florida and Georgia landlord and tenant law]

4.4

1Stop and its Providers rely on the Client's authorization and do not independently verify it.

5Pricing and the 1Stop margin

The Client Rate shown in the Catalog is 1Stop's own price for the service. It is not the Provider's rate, and the Client is not being shown a Provider quote.

5.1

1Stop contracts with the Client as the provider of the service and separately engages the Provider who performs it. 1Stop's compensation is the difference between the Client Rate and what it pays that Provider. There is no per-door subscription, no seat licence and no monthly minimum.

5.2

That margin is disclosed on each invoice as its own line, in dollars and as a percentage of the invoice. It is typically between 18 and 22 percent of subcontracted trade work and varies by trade, by how much of the work 1Stop performs with its own crews, and by the mix of jobs in the period. The invoice states the figure that applies to that period, and the invoice governs.

5.3

Accounts enrolled under an early design-partner arrangement are charged on the terms recorded in their own written arrangement.

5.4

After-hours emergency dispatch carries a flat trip fee, stated on the Catalog listing and on the invoice, in addition to the service price.

5.5

Prices may change on [notice period to be confirmed] notice. A Work Order that has already been confirmed keeps its confirmed price.

6Scope changes

Work outside the scope of a confirmed Work Order requires a change order, priced before it is performed.

6.1

An exception applies where an immediate step is needed to prevent injury or further property damage. In that case 1Stop will notify the Client as soon as practicable after the step is taken.

7Invoicing and payment

1Stop is the only party that invoices the Client. The Client does not pay a Provider directly.

7.1

1Stop issues one consolidated invoice per property per billing period.

7.2

Payment is due [net terms to be confirmed] from the invoice date.

7.3

Late payment charges are [to be confirmed].

7.4

A disputed line item must be raised within [to be confirmed] days of the invoice date. Undisputed amounts on the same invoice remain payable in the meantime.

7.5

The Platform does not process payments or provide a billing rail. Payment is made by whatever method the parties agree in writing.

8Workmanship warranty and its limits

1Stop holds the workmanship warranty on work its Providers perform, for [warranty period to be confirmed] from the date the work is completed. This is a contractual promise made by 1Stop. It is not an insurance policy and it is not a guarantee against loss.

8.1

The warranty covers defective workmanship only.

8.2

It does not cover materials or equipment beyond any manufacturer warranty, pre-existing conditions, latent defects, damage caused by misuse, neglect, or weather, work performed by anyone other than a 1Stop Provider, or the general condition or habitability of the property.

8.3

The exclusive remedy under this warranty is re-performance of the defective work, or a credit toward future services, at 1Stop's election.

9Insurance

1Stop collects and tracks a certificate of insurance, a W-9, and a trade license file for each Provider before that Provider is assigned work. The system blocks assignment to a Provider whose certificate of insurance has expired.

9.1

A certificate of insurance is a summary. It confers no rights on its holder and does not by itself prove that a policy or endorsement is in force.

9.2

1Stop does not guarantee the scope, adequacy, or continuation of any Provider's insurance coverage.

9.3

The Client should maintain its own property and liability coverage for each property it submits.

9.4

[counsel to confirm what insurance 1Stop should carry and require, and whether 1Stop should be named as additional insured on Provider policies]

10Licensed trades

Licensed trade work, such as plumbing, HVAC, and electrical-adjacent maintenance, is performed by separately licensed trade businesses acting as Providers.

10.1

[1Stop's own contractor licensing position under Florida Statutes Chapter 489 is under review by counsel and this clause is a placeholder until that review is complete]

11Providers are independent businesses

Providers are independent contractors, not employees or agents of 1Stop. This reflects how the parties intend the relationship to work and how it is structured.

11.1

Nothing in these terms creates an employment relationship, partnership, joint venture, or agency between 1Stop and a Provider, or between the Client and a Provider.

11.2

A Provider supplies its own tools, personnel, and insurance, and is not contracted by, or an agent of, the Client.

12Proof of work, photographs, and records

For each Work Order, the Platform captures the device location and timestamp at job start and job end, before and after photographs of the work area, and a completion note, assembled into a Service Record.

12.1

The Client authorizes 1Stop and its Providers to take and retain these photographs and records at the properties it submits.

12.2

The Client grants 1Stop a license to use these photographs and records to perform, document, invoice, and defend the work.

12.3

How this information is handled is described further in the Privacy Policy.

13Electronic documents and signatures

Service agreements, change orders, and work authorizations are signed electronically in the Platform.

13.1

This is an electronic signature, not a certificate-backed digital signature, and 1Stop does not verify the identity documents of the person signing.

13.2

Details of how electronic signature works on the Platform are set out in the Electronic Signature Consent.

14Non-solicitation

For 12 months after 1Stop first introduces a Provider to the Client, the Client will not engage that Provider directly for services of the kind 1Stop arranged, and will not solicit that Provider to work outside the Platform.

14.1

The remedy for a breach of this clause is [remedy, whether a fee or damages, to be set by counsel].

14.2

This restriction is mutual in substance. 1Stop's vendor agreements with Providers carry the same 12-month non-solicit on accounts a Provider was introduced to through the Platform.

15Confidentiality

Each party may share information with the other that is not public, and each agrees to protect it.

15.1

Confidential information includes Provider rates, 1Stop's margin, pricing structures, and any non-public information a party marks or should reasonably understand to be confidential.

15.2

Each party will use the other's confidential information only to perform under these terms, and will not disclose it except to employees, contractors, or advisors who need it for that purpose.

15.3

These obligations do not apply to information that is or becomes public through no fault of the receiving party, or that the receiving party already lawfully held.

16Limitation of liability

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or lost rent.

16.1

Each party's total liability arising out of these terms is capped at [the greater of the fees paid in the preceding 12 months, or the amount of the work order giving rise to the claim, to be set by counsel].

16.2

[counsel to confirm which carve-outs are required and whether any of this is unenforceable in Florida or Georgia for personal injury or gross negligence]

17Indemnities

Each party agrees to indemnify the other for the matters set out below.

17.1

1Stop indemnifies the Client for bodily injury and property damage caused by the negligence of 1Stop or its Providers in performing the work.

17.2

The Client indemnifies 1Stop for claims arising from the Client's authorization of entry, the Client's instructions, a condition at the property that the Client knew about and did not disclose, and claims by occupants relating to entry the Client authorized.

17.3

A party seeking indemnity will give the other prompt written notice of the claim and reasonable cooperation in its defense.

18Term, suspension and termination

Either party may stop submitting or accepting Requests at any time, by notice to the other.

18.1

A Work Order that has already been confirmed survives termination and remains payable.

18.2

1Stop may suspend a Client's access to the Platform for non-payment, or for conduct that puts a Provider or an occupant at risk.

18.3

The clauses on payment, warranty, confidentiality, non-solicitation, liability, and indemnity survive termination.

19Governing law and disputes

For accounts served from Orlando, these terms are governed by Florida law, with venue in Orange County, Florida.

19.1

[counsel to decide whether to require arbitration, whether to waive jury trial, and how Georgia accounts should be handled once the Atlanta market opens; this clause is a placeholder]

19.2

1Stop will publish changes to these terms on this page and update the drafted date shown above.

19.3

Questions about these terms can be sent through the contact page.